Returns & Exchanges

At AXIS-Y, your skin's health and satisfaction are our top priorities. If your purchase doesn't meet your expectations, you may return or exchange unopened items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Ensure the items are in their original, unopened packaging and include the packing slip inside the box.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned products, we will issue a full refund to your original payment method within 5-7 business days.