Frequently Asked Questions
Everything you need to know about our climate-inspired skincare and your shopping experience.
Are AXIS-Y products suitable for sensitive skin?
Yes, all our products are formulated with natural, skin-loving ingredients and are free from parabens, artificial fragrances, and mineral oils. We conduct dermatological testing to ensure they are safe for sensitive and acne-prone skin.
Is AXIS-Y a cruelty-free and vegan brand?
Absolutely. AXIS-Y is committed to ethical beauty. We do not test on animals, and all our products are 100% vegan-certified, containing no animal-derived ingredients.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for a replacement.
What does '6+1+1 Advanced Formula' mean?
Our unique '6+1+1' formula represents 6 nutrient-rich base ingredients, 1 core goal-oriented ingredient, and 1 quality-improving effective technology, specifically designed to address skin concerns affected by our environment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.